*Brand Ratings

This number is an average of user ratings from www.whatsthebest-mattress.com and goodbed.com.  We simply counted and averaged out all the star ratings given by consumers on these sites.  You can review the information by clicking the links to the right.

It can be difficult to compare apples to apples on individual mattress models, so it is important to consider the reputation of the brand.  What consumers are considering when rating the brand itself are warranty claims, craftsmanship and durability of products, and customer service when having to deal with the manufacturers.

What’s The Best Mattress 
GoodBed.com
Google Seller Rating
Mattress Expert Rating*

*Mattress ratings from expert reviews sites such as sleepinglikealog.com, sleeplikethedead.com, slumbersage.com, and mattressreviewguru.com

What’s The Best Mattress 
GoodBed.com
Mattress Expert Rating*

*Mattress ratings from expert reviews sites such as sleepinglikealog.com, sleeplikethedead.com, slumbersage.com, and mattressreviewguru.com

What’s The Best Mattress 
GoodBed.com
Mattress Expert Rating*

*Mattress ratings from expert reviews sites such as sleepinglikealog.com, sleeplikethedead.com, slumbersage.com, and mattressreviewguru.com

What’s The Best Mattress 
GoodBed.com
Mattress Expert Rating*

*Mattress ratings from expert reviews sites such as sleepinglikealog.com, sleeplikethedead.com, slumbersage.com, and mattressreviewguru.com

What’s The Best Mattress 
GoodBed.com
Mattress Expert Rating*

*Mattress ratings from expert reviews sites such as sleepinglikealog.com, sleeplikethedead.com, slumbersage.com, and mattressreviewguru.com

**Cost Sources

Serta iSeries Profiles Queen beds MSRP from serta.com

Simmons BeautyRest Recharge Word Class Queen beds MSRP from us-mattress.com

Saatva Queen bed from Saatva.com

Stearns & Foster Signature with Euro Pillowtop Queen beds from Macys.com

Sealy Posturpedic Hybrid Series Queen size from Sealy.com

How do we come up with our grades?

This is an important question, as the mattress industry is notorious for its non-transparent practices.  Much like you are doing right now, we scour the web for non-biased user reviews and ratings.  We search for feedback on online forums and message boards.  Additionally, there are some legitimate mattress review sites and message boards where people have provided honest feedback.

Unfortunately, no mattress reviewer can give 100% personal feedback for every mattress.  Even if given the opportunity to test a mattress, they obviously will be unable to opine regarding durability, warranty process, and even customer service with the manufacturers and retailers.

It is also important to note that it is nearly impossible to compare apples to apples on mattresses.  Most retailers use their own  brand name on mattresses they get from the manufacturers.  So even though two people may have the exact same mattress, they wouldn’t even know it as they are marketed and sold as different products.

Additionally, many mattress manufacturers are not generous with information regarding the specs of their mattresses.  If we could say this mattress has this many coils, this thick of a memory foam layer etc then it would be easy to say Mattress A is definitely better than Mattress B.

This is why we are here!  We do our best to summarize class equivalent mattress lines so that you can have the information you need to make the best purchase for your household.

Comfort

Here we are looking for feedback regarding how well people sleep on the mattress.  We look for things people may say such as, “I felt very rested when I woke up”.

We consider information regarding motion transfer, are people disturbed by their partners movements during the night.  And of course we look for obvious things like people being satisfied with the level of support, temperature, etc.

Construction Quality

What goes into our Construction Quality ratings are information that we can determine about the materials used in the mattress.  It can be difficult to find this information online, but we look at sources such as Consumer Reports who may have cut the mattress open so we can see what is inside.

Additionally, customer reviews regarding durability are included in this rating.  People who feel like the shape of their mattress doesn’t hold up over time will result in a lower Construction Quality rating.

Value

Our Value grade is more than just the lowest price.  To earn a high grade in value, we (and customers) must feel like they got much more quality than what they paid for.   If people feel like they overpaid for their mattress, we consider this and will provide a low Value rating.

On the other hand, when we find feedback that people felt like they got a great deal or feel that the mattress is worth more than what they paid for it, they will earn a higher Value grade.

Customer Service

Our Customer Service grade comes from interactions with the manufacturers themselves.  This will not include interactions with the retailer where a mattress was purchased (if not purchased directly from manufacturer).

Many times customers interact directly with the manufacturer regarding problems with their mattress.  Or, if you are purchasing directly from the manufacturer like you do with Saatva, then your entire sales experience will be included in the Customer Service Grade.

The majority of the weight of Customer Service grade comes from people who have had to file a warranty claim.  There is an enormous difference in how different companies handle the process and how generous they are in approving claims.  Many brands require an inspection appointment.  Customer experience with this process weighs heavily on this grade.

Customer Satisfaction

Lastly, Customer Satisfaction is one of the most important grades.  Would you recommend this mattress to a friend?  Would you purchase this mattress again?  It takes into account a customers overall satisfaction with their purchase.  Maybe the price was a little high and customer service severely lacked, but the mattress was so comfortable it was worth the head.

When someone asks on a forum for mattress recommendations, we consider recommendation replies to be a satisfied customer.