Ultra Premium Class
Of the four main types of mattresses (innerspring mattresses, memory foam mattresses, latex mattresses, and air mattresses); innerspring mattresses are by far the most common and most sought after mattress. In fact, innerspring mattresses currently represent over 80% of the mattress industry.
Below you will find our ratings for the top 5 innerspring mattress brands in the Ultra Premium Class. These are hotel quality beds for customers shopping for comfortable luxury and high-quality construction.
"Happy Saatva owners!!! Almost two years in and our mattress is still amazing! No sinking, sagging, creaking or lack in support throughout the night. We have also still not forgotten the excellent customer service from Mr. Brians we received when we purchased and can't wait to fill every bedroom in our future home with Saatva mattresses!"− Jeff - consumerreports.org
"The best I've ever had and the only mattress company that will get my future business. I've slept on LOTS of beds in my 65 years on this earth, and this one is the most comfortable by far. I have mild lower lumbar arthritis, and for the first time in in more than a decade I can wake up and go through the day pain-free. It's really quite incredible!"− User - whatsthebest-mattress.com
Saatva caught our attention because of the buzz surrounding the company. By eliminating what consumers hate most about purchasing a mattress they have become the highest Google reviewed mattress online.
What initially impressed us with Saatva is the high-end construction. All the details that you will find in a luxury mattress are included in the Saatva mattress. This is because they use what’s known as a “coil-on-coil” unit, which is two “levels” of inner-springs stacked in the bed as opposed to just one “level” like most beds. The top level consists of a series of individually wrapped springs. It’s an 884 coil count (884 springs in a queen size), and these wrapped springs are what conform to the body while reducing a lot of motion transfer in the bed.
Underneath that is their base level of springs, which is their steel hourglass shaped support system. They are super thick bonnell coils, 13 gauge and it’s a 416 count. The coil on coil technology is the same construction that the high-end mattress brands use.
All their mattresses options come with the same specs and high quality construction, just choose the size and comfort level you prefer. It really does not get much simpler than that.
Saatva has completely eliminated the middle man and all the associated inconveniences. There are no retailers or salesman that are need to profit from your purchase. When you have questions about the mattresses regarding warranty, comfort level, materials, delivery options etc you are working DIRECTLY with Saatva itself.
Understandably, people may be a bit weary of purchasing a mattress without being able to try it in the store. Saatva has taken care of that concern by offering a 45 in-home trial with no penalties or restocking fees if you decide to return the mattress. I would rather test the mattress for 45 days in my home than for 2 minutes in a store.
Customer satisfaction has been extremely high with Saatva from the very beginning. Saatva customers have been especially impressed with the high level of customer support received before, during, and after their Saatva purchase. When researching this brand, we were hard pressed to find unsatisfied customers.
Saatva has finally turned the mattress industry upside down. After over 100 years of mattresses being sold the same way, it’s about time a company modernized and stream lined the mattress industry.
Bottom line is the value of a Saatva mattress is incredible – luxury quality at a discounted price. And the customer service is second to none.
2. Stearns & Foster
"We purchased a Stearns and Foster pillowtop king size mattress 2 years ago... Less than three months after purchase, it began showing "divots" where we sleep... One for my wife, one for me. We are average size people... I am 6' tall 203 lbs and my wife is 5'5" and 125 lbs... I would not expect depressions to occur in a $2500 mattress, especially after this short of time. The warranty inspection process is a joke, especially since they measure the mattress with a string and you must have 1.5" depression or greater. Not likely... The issue is when you are lying on it! My wife has resulting back pain and I sweat my backside off every night. Super disappointed and will never buy another. We are already searching for a new mattress. We will save this one for guests we don't like."− Matthew - consumeraffairs.com
"A sincerely disappointing mattress purchase. We believed in the name brand and warranty, and spent nearly $2900 on the mattress alone - a king Luxury Latex. After only three months is showed very obvious body indentions. We filed a claim, which was rejected because the mattress indentions were less than 1.5 inches. Nevertheless, there is a noticeable hump in the middle of this nearly new bed, we are disappointed, and can not recommend the purchase of a S&F mattress."− Jay H. - goodbed.com
Stearns & Foster is a luxury brand of the Sealy Corporation. These mattresses are very aesthetically pleasing and have the individually wrapped coils that you look for in a high-end innerspring mattress. Compared to other innerspring mattresses, Stearns & Foster rates very high on the comfortability scale.
Unfortunately, the Stearns & Foster mattress has way too many bad reviews and customer complaints to ignore. Most of the issues customers have with these mattresses center around longevity and customer service. People complain that the mattress develops severe body indentations way too soon and that the limited warranty offered by Stearns & Foster is confusing, unfair, and inconvenient. Dealing with any issues you may have involves a convoluted communication process with both the retailer where you purchased the mattress and the manufacturer itself.
At these luxury prices we would expect more from a Stearns & Foster mattress. When their lowest prices are still more expensive than the top of line at Saatva, it just doesn’t seem like the best choice.
3. Simmons BeautyRest
"After owning Simmons Beautyrest mattresses for many years with no complaints, I bought a queen Beautyrest Edmore in May 2014. It felt so cheap and nothing like the quality of the ones I still own or had owned. Within 90 days the mattress sagged dramatically on the side I sleep on. I weigh 110 lbs. I called Mattress firm who offered to replace it without any drama. A new one was delivered a few days ago and the delivery guy said they had replaced MANY of the Edmore's for the exact reason. I have little faith that the new one will be any better."− Sammi - consumeraffairs.com
"I've had this bed for only 2 years and it already sags, the pillow top part is all bumpy and it now hurts my back. Also the frame sucks. We've had to have the plastic legs replaced more times than I can count due to them breaking. This was the worst money I have ever spent"− Alexis - amazon.com
Simmons rounds out the top three most famous innerspring mattress brands (with Serta and Sealy being the other two). Like Serta and Sealy, Simmons offers a large variety of models available under their different product lines. There are mattresses available under the BeautyRest line at all price points. It can be quite confusing to wade through the large expanse of available models. Because Simmons has not released specs on the construction of their mattresses, it is difficult to really parse through all the BeautyRest mattresses.
While there are many customers who are satisfied with their BeautyRest purchase, Simmons is one of the worst rated mattress brands online regarding customer service. They have significantly more complaints with the BBB than Serta and Sealy. Having the mattress replaced under the warranty has proven a tedious and often unsuccessful venture for many consumers. Complaints include warranty claims being rejected for minute or even untrue reasons.
The bottom line here is that the BeautyRest doesn’t offer anything that other mattress brands don’t, so why deal with a difficult company when you don’t have to?
4. Sealy Posturpedic
"We have had this mattress for a little over 1 year. We are not pleased with the following. The Box spring was replaced 4 times and curently sits on a tempurpedic box. The mattress has become difficult to move on, our sheets do not stay put and we wake up with achy backs. We do not recommend this mattress and wish we would of waited for more reviews before purchasing."− User - Amazon.com
""My wife and I were so excited about the purchase of the King Newfield, it was such a good value and had nice specs. At first the mattress was great, even and comfortable. After a few weeks it began to sag. I've rotated it every different direction hoping it would even out but it is going to be returned. Too bad Costco is 100+ miles away from me! Also I feel the bed is really warm and retains the heat- if that bothers you or not.""− User - Costco.com
Sealy Posturpedic is one of the most popular mattress lines in the US. It is an affordable brand with a wide variety of models to choose from. Choices include innerspring with and without wrapped coils, different levels of support, and many different material toppers.
The issue we have Sealy mattresses is that they license out their models to individual retailers. So one mattress store will call a certain model of mattress a completely different name than another store. Could you imagine if shopping for cars was done this way? Imagine Dealership A called a V6 Ford Mustang the Ford Stallion, with leather the Ford Stallion Ultra, the V8 is the Ford Stallion Super, and with leather the Ford Stallion Super Ultra. Then dealership B calls it the Ford Beast, Ford Beast Anniversary, the Premium Ford Beast Ultra, etc.
This makes it impossible to shop around and compare options. Unfortunately, that is the snag you run into with Sealy mattresses. Figuring out the exact specs and materials from your retail store so that you can compare apples to apples on price and reviews is nearly impossible.
Another issue with Sealy mattresses is noise. These mattresses, especially the lower end models, tend to squeak and creak much more than equivalent competitors – which is extremely annoying.
However, when you move up to the higher end of the Posturpedic model lines, customer satisfaction does increase significantly. Especially moving into the hybrid lines, customers are very satisfied with low motion transfer and low noise.
We would only recommend hybrid mattresses from the higher end of the Posturpedic line. A low-end Sealy Posturpedic is really only a good choice for a guest room or a childs room. If you are looking for a more luxurious and longer lasting mattress, you obviously need to shell out for the more expensive options.
5. Serta iSeries
"I would like to try sleep number or something that changes for my own desired sleep. I feel like I sleep ok but nothing different from my $100 mattress to this one that costed over $1000"− Sana B. - goodbed.com
"We don't like this mattress at all anymore. It feels different than when we tried it in the store, and over the year we have had it, I now wake with a sore back and sore hips, while my husbands side maintains his contour and has started to form a pit in the shape of his body. I will be revisiting the warranty on this mattress in hopes of taking it back."− Kristina - goodbed.com
Serta is an extremely popular mattress brand widely available in the US. They have a large assortment of models made out of different materials with varying comfort levels. Your customer service experience will vary widely depending on where you purchase your mattress. Some retailers provide better support than others.
Like the Sealy mattresses, retailers use their own brand names on Serta mattresses. By design, it is nearly impossible to price shop and compare Serta mattresses from one store to another. Because mattresses have such a huge mark-up (100-200%), companies do not want you to price compare.
Another issue I have with Serta is that the materials and technology built into their mattresses is not very clear. Take this screenshot from Serta’s website describing the variations available for the Perfect Sleeper model. All of their features have a cute copyrighted or trademarked name, but what does is even mean to the consumer? Describing your features with phrases like Free Flex© Custom Support© Smart Surface™, MicroSupport™, and Cool Twist™ is extremely vague. It could just be trying to pull the wool over the consumers’ eyes, and the customer is not exactly sure what they are paying for.